Return & Refund Policy

1. Overview

This Return & Refund Policy applies to all climbing equipment purchased through the official Climb Crux website.

Climb Crux accepts eligible returns within 7 days of delivery, subject to the conditions outlined below.

2. Eligible Returns

A product may be returned within 7 days of receiving the order in the following situations:

• The product was damaged when received.
• The product is defective.
• The wrong product was received.
• The customer changed their mind and wishes to return the product, provided that the product meets the return conditions in this policy.

For returns where there is no product defect, damage, or fulfillment error, the customer is responsible for the return shipping and associated logistics costs. Climb Crux will not be responsible for these costs.

3. Product Condition

For a return to be accepted, the product must be in a condition suitable for return and inspection.

Climbing equipment that has been used while climbing is not eligible for return.

Products that have been used, damaged through use, altered, or show significant signs of use may not be accepted for return.

Where applicable, products should be returned with their original packaging, accessories, tags, and other items supplied with the order.

4. Non-Returnable Products

Climbing equipment is not eligible for return if it has been used while climbing.

This includes equipment that has been exposed to climbing use, damaged through use, altered, or otherwise shows signs that it has been used for climbing.

This restriction is intended to protect the safety and integrity of climbing equipment.

5. Return Time Limit

Return requests must be submitted within 7 days of receiving the order.

Requests submitted after this period may not be accepted.

6. Return Shipping and Logistics

For returns due to:

• A product being damaged when received
• A product being defective
• The wrong product being received

Climb Crux will provide instructions regarding the return process and will determine the appropriate handling of return shipping costs.

For change-of-mind or other non-defective returns, the customer is responsible for all return shipping and associated logistics costs.

The customer should not send a product back before contacting Climb Crux and receiving return instructions.

7. Refund Process

To request a return or refund, contact Climb Crux through our official WhatsApp number and provide:

• Your order number
• A description of the reason for the return
• Clear photographs or other relevant proof, where applicable

For damaged, defective, or incorrect products, photographs or other evidence may be required to verify the issue.

Our team will review the request and determine whether the product qualifies for a return under this policy.

Once the return is approved, Climb Crux will provide instructions for returning the product.

8. Refund Timeline

Once the returned product has been received at the Climb Crux office and the return has been reviewed and approved, the refund will be processed within 7 days.

The refund processing period begins from the date the returned product is received and approved by Climb Crux.

Return shipping and logistics costs paid by the customer for an eligible change-of-mind return are not refundable.

9. How to Request a Return or Refund

Please contact Climb Crux through our official WhatsApp number:

WhatsApp: +92 335 0044403

Please provide your order number, explain the reason for the return, and provide clear photographs or other relevant information where applicable.

Our team will review the request and guide you through the next steps.

10. Contact Information

Climb Crux Pakistan

Official WhatsApp: +92 335 0044403

For questions regarding returns or refunds, please contact us through our official WhatsApp number.